Question 1

How do you sign up for Sheetful?

Accepted Answer

Click Get Started, pick a spreadsheet template, then sign in with Google. From your dashboard you can connect your first bank and link your Google Sheet or Excel workbook.

Question 2

How much does Sheetful cost?

Accepted Answer

Free is $0 forever: 1 bank connection, a weekly sync and one template, no card needed. Premium is $79/year or $9.99/month: unlimited banks, daily sync with new transactions arriving as your bank posts them, and all 7 templates.

Question 3

What are the free tier limitations?

Accepted Answer

One bank connection, including every account under that login, and a sync once a week, plus Sync Now whenever you like. Premium adds unlimited banks and daily sync.

Question 4

What counts as a 'sync'?

Accepted Answer

A sync brings your latest posted transactions into your spreadsheet. On Free it happens once a week; on Premium it happens every day, and new transactions also arrive as your bank posts them. Sync Now works on both, any time.

Question 5

Do you need to know spreadsheets to use Sheetful?

Accepted Answer

No. Pick one of seven templates and it works as is. Change anything you like.

Question 6

What smart templates are available?

Accepted Answer

Seven: Monthly Budget (50/30/20), Spending Tracker, Debt Payoff Planner, Expense Analysis, Cash Flow Forecasting, Smart Transaction Monitoring, and a Business Expense Tracker (Schedule C). The free tier includes one; Premium unlocks all seven. Change any of them however you like.

Question 7

Which banks does Sheetful support?

Accepted Answer

Sheetful supports 12,000+ banks and credit unions through Plaid. This includes all major banks like Chase, Bank of America, Wells Fargo, Citi, Capital One, and thousands more. If your bank has online banking, it's likely supported.

Question 8

How does the bank connection work?

Accepted Answer

Read-only through Plaid. You sign in to your bank on Plaid's screen.

Question 9

Can you add your partner's or household's accounts?

Accepted Answer

Yes, on Premium. Premium has no cap on bank connections, so every account you can log into, yours and the rest of your household's, syncs into the same spreadsheet under one $79/year subscription. There is no per-person price and no second plan to buy. Sharing the results works like any other file: share the Google Sheet or Excel workbook from Google Drive or OneDrive with whoever should see it. Note that Sheetful itself is one login per subscription, and each connection is made by logging into that bank through Plaid. The free tier is limited to 1 bank connection, so a second bank means Premium.

Question 10

How do you reconnect a bank if the connection expires?

Accepted Answer

Go to your dashboard, find the bank with a warning icon, and click 'Reconnect'. You log in through Plaid again, which takes about 30 seconds. You also get an email when a connection needs attention.

Question 11

What Google Sheets permissions does Sheetful need?

Accepted Answer

Sheetful asks to create and edit Google Sheets so it can build your template and write your transactions. It works only in the sheets you connect.

Question 12

What Microsoft Excel permissions does Sheetful need?

Accepted Answer

When you connect Excel, Microsoft asks for Files.ReadWrite, User.Read, and offline access. That prompt is broader than Google's per-file Sheets permission: Graph does not offer an equivalent 'only files this app created' scope that works for personal OneDrive workbooks today. Sheetful uses it to create and update the Excel workbooks you connect. Sheetful does not use it to browse or edit your other files as a product feature. You can revoke access in your Microsoft account or by disconnecting Excel in Settings.

Question 13

Can you use your own existing spreadsheet?

Accepted Answer

Yes, on Premium. You can connect a Google Sheet you already own (pick it from Google Drive on the Sheets hub) or an Excel workbook you already have (paste its OneDrive link on the Excel hub). You can link one spreadsheet you already own and one Excel workbook you already own. Linking a different one replaces it, and the rows already written stay in the file you linked before. The seven templates are separate. Sheetful writes transactions to a single tab that you choose when you connect (the 'Tab name' field, which defaults to 'Transactions'). If that tab does not already exist, Sheetful adds it on Google Sheets. On Excel, name a tab that already exists; Sheetful will not add a worksheet to a file you linked. Sheetful only writes transaction rows to a spreadsheet you brought yourself, so the template extras like Summary and Balance History are not added to it. If the tab you pick already has its own header row, Sheetful will not link it, because appending our columns underneath yours would produce unusable rows.

Question 14

What happens if you delete your connected sheet?

Accepted Answer

Sheetful shows an error on the next sync. Connect a new sheet or create one from a template, and your transactions sync into it.

Question 15

What payment methods do you accept?

Accepted Answer

All major credit and debit cards (Visa, Mastercard, American Express, Discover), through Stripe. PayPal and bank transfers are not available.

Question 16

Is there a free trial?

Accepted Answer

Sheetful is free to start, no card needed: one bank connection, a weekly sync, and one template. Premium has a 14-day free trial. Add a card at checkout and cancel before day 14 to pay nothing.

Question 17

How do you cancel your subscription?

Accepted Answer

Cancel from Settings: choose Manage on your subscription, then Cancel subscription. You keep Premium until the end of your billing period, then move to Free. Connections beyond your first are paused, and if you leave them paused you get a reminder email and then they are removed after 30 days, so you would reconnect those banks if you came back.

Question 18

What is your refund policy?

Accepted Answer

Premium subscriptions are non-refundable, but you're never locked in. The free tier is forever-free with no card, so you can see real rows from your own bank before paying anything. New customers also get a 14-day free trial they can cancel before any charge; the trial is limited to one per customer, so if you have trialled before, checkout charges you straight away. Cancel anytime from Settings and you'll keep Premium through the end of the period you've already paid for, then move to the free tier.

Question 19

Will your price increase over time?

Accepted Answer

You pay the price shown at checkout for the plan you choose ($79/year or $9.99/month). Renewals bill at the then-current price for that plan. If we change a plan's price, the new price applies at your next renewal, not during a period you have already paid for, and you can cancel anytime before then from Settings. Where the law requires notice of a price change, we will give that notice. The exception is Founders pricing: it stays at $49/year while your subscription remains active, and a lapsed subscription cannot re-enter at that price.

Question 20

Why isn't your bank syncing?

Accepted Answer

Common reasons: (1) Bank connection expired - reconnect via dashboard, (2) Bank maintenance - wait 1-2 hours and try again, (3) Google Sheet was deleted - connect a new sheet, (4) Account verification needed - check your email for instructions from Plaid. If none of these apply, check the Sync Logs page for detailed error messages.

Question 21

What does 'token expired' mean?

Accepted Answer

Banks sometimes require you to re-authorize a connection, and some revoke it if you change your password or your bank's own consent period runs out. When that happens you'll see a 'token expired' error. Reconnect your bank from the dashboard. You get an email when your bank asks you to reauthorize, usually before you notice.

Question 22

Some transactions are missing. Why?

Accepted Answer

Plaid typically provides 90 days of transaction history when you first connect. Pending transactions may not appear until they settle (1-3 business days). If you're missing settled transactions older than 90 days, they won't be backfilled. Sheetful syncs forward from your connection date.

Question 23

Excel Online says your workbook was restored. What should you do?

Accepted Answer

Click Close. Do not restore an older version - that undoes the latest Sheetful sync. Excel Online sometimes shows this after Sheetful writes. The file that is open now is the current one.

Question 24

How do you contact support?

Accepted Answer

Email support@sheetful.io or use the contact form at sheetful.io/contact. Replies typically arrive within 24-48 hours during business days. Include your account email and any error messages you see.

Question 25

Can you suggest a feature?

Accepted Answer

Yes. Email support@sheetful.io with the subject 'Feature Request'. Every suggestion gets read.

Frequently Asked
Questions

Getting Started

Bank Connections

Google Sheets

Billing & Pricing

Troubleshooting

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Frequently AskedQuestions